|
City of Llano
- Utilities |
| General
Information |
The City
supplies electricity, water, sewer and
 garbage services to its
citizens. All utilities are billed under one billing which is sent
out on the last working day of the month. Payment for services are
due by the 10th of the month. Payments can be mailed to 301 West Main,
Llano, TX 78643, paid in person at the City Utility Offices at 301
West Main, Llano, Monday through Friday, 8 AM - 5 PM, arrangements
can be made to have the payment drafted from your bank account or,
if after business hours it can be dropped in the convenient door
slot at the Utility Office.
Telephone service is provided by Verizon. You may reach them
at 1.800.483.4000.
Gas service is provided by Atmos. You may reach them at
1.800.460.3030
|
| How to Open
Your Account |
You may view the
application for service
online,
but you will need to complete a pre-numbered
 application in
person at the utility office. You will need a Texas Driver's
License or photo identification, as well as proof of residence, such
as a lease contract, deed or purchase contract. All balances
due the City from prior services must be paid before a new service
will be granted. Please refer to "Utility Service Regulations
- Ordinance No. 1033" for more information on utility
service regulations. You will be required to place a deposit on
the account before service will be completed.
Please refer to "Utility
Service Regulations - Ordinance No. 1074, Section VII and VIII, amending
Ordinance No. 1033, Sections VII and VIII" as well as
"Utility Service Regulations - Ordinance No. 1087, amending
Ordinance No. 1074" for
more information on required deposits; and "Utility Service Regulations -
Ordinance No. 1056" for more information on expenses incurred in
collection of debt.
Applications turned in before 2:00 PM are usually completed the
same day. Applications turned in after 2:00 PM are usually
completed the next day.
|
| Late
Payments |
|
Payments are
due by the 10th of the month. Failure to pay your account in full
by the due date will cause a 10% penalty to be added to your account. If unpaid by
the 25th of the month, your account is subject to disconnect.
Reconnects are scheduled only after the consumer has paid the bill
in full, made the minimum payment
required and paid the reconnect fee. In addition, the deposit requirement
is subject to adjustment any time a disconnect for non-payment
(including bad checks) occurs. Consumers must pay the amount due
plus the amount of the adjusted deposit.
A payment made with a bad
check will treated the same as a non-payment. A handling fee of $25
will be charged and is payable in by cash or money order on all
returned checks. After two (2) checks have been returned, the
Consumer will be required to make all utility payments by cash,
money order or cashiers check.
|
| Changes in
Service |
Consumers may
request a change in service location and transfer applicable
deposits to the new account providing the old account is in good
standing.
All changes in service are
subject to changes in deposits.
|
| Voluntary
Termination of Service |
Consumers who request a disconnection of service must
leave a forwarding address where the final bill can be
sent. The Consumer's deposit will offset the final bill and any
balance owed to the City. In the
event the deposit does not cover the amount owed, the consumer will
be billed for the balance at the Consumer's new address. If the
deposit is more than the amount owed the City will mail a refund check to
the Consumer for the credit balance due.
|
| Seriously
Delinquent Accounts |
|
After 90 days,
delinquent accounts will be turned over to the City Attorney and/or
a collection agency for collection and reported to credit bureaus
utilized by the City.
Delinquent accounts that remain connected due to hardships are
examined on a case-by-case basis, but in all circumstances,
Consumers must make regular payments toward the balance, show proof
of hardship, and show good faith effort to resolve the account.
Hardship includes a serious injury or illness of the primary or
secondary applicant, death in the immediate family, natural disaster
or bankruptcy. Hardship claims do not guarantee continuation of
service.
|
| Downloadables |
|
New Customer Local Info
Sheet
Direct Payment
Form for Utility Bills
Fall & Winter Conservation
Tips
Spring & Summer Conservation
Tips |
Residential Rates: |
Electric Rates:
For Information on Electric Rates
Click Here
Water Rates: Base Rate:
$22.50 first 3,000 Gallons
For Additional Information on Rates
Click Here
Sewer Rates: Base Rate:
$23.00 first 2,000 Gallons
(City uses Winter Averaging for January, February & March)
For Additional Information on Rates
Click Here
Garbage Rates: $17.41 per month
For Additional Information Click
Here |
Commercial
Rates:
Electric Rates: For Information on Rates
Click Here
Water Rates: For
Information on Rates Click Here
Sewer Rates: For
Information on Rates Click Here
Garbage Rates: For Information on Rates
Click Here |
|
Please call 325.247.4158, ext 201 for Additional Information |
